Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how Mintro collects, uses, and protects your personal information when you use our website, visit our stores, or use our services. It also explains your rights under data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Mintro is a trading name of Mintro B Ltd, which is the data controller responsible for your personal information.

2. The information we collect

Depending on how you interact with us, we may collect the following types of personal information.

• Identity and verification information: your name, date of birth, and copies or records of the photographic identification and proof of address you provide when you sell, buy back, or use postal buyback. This may include images of you taken in store for security.

• Contact information: your address, email address, and telephone number.

• Transaction information: details of items you buy, sell, or place on buyback, the prices and fees involved, and item identifiers such as serial numbers and IMEI numbers.

• Payment information: the details needed to take or make payment. Card payments are handled securely by our payment providers, and we do not store full card numbers.

• CCTV images: footage captured by cameras in and around our stores.

• Marketing preferences: your choices about receiving marketing from us.

• Website information: information about how you use mintro.co.uk, collected through cookies and similar technologies, such as your device type, browser, and pages viewed.

3. How we use your information and our lawful bases

We only use your personal information where the law allows us to. The main ways we use your information, and the lawful bases we rely on, are set out below.

Where we rely on legitimate interests, our interest is in running our business safely and lawfully, preventing crime, and improving our services, balanced against your rights. You can ask us for more detail about this balancing at any time.

4. Marketing

We will only send you marketing by email or text where you have agreed to receive it. You can opt out at any time by using the unsubscribe link in any message, by replying to ask us to stop, or by emailing stockport@mintro.co.uk. Opting out of marketing does not stop us from sending you messages we need to send about a transaction or service you are using.

5. Who we share your information with

We do not sell your personal information. We share it only where necessary, with the following types of recipient.

• The police and other authorities, where we are required or permitted to do so for the prevention and detection of crime, or to comply with the law.

• Fraud prevention and asset recovery agencies and recognised property registers, to help prevent the handling of lost or stolen goods.

• Authentication partners, such as Cheshire Watch Company for watches and Entrupy for handbags, to verify the items involved.

• Service providers who help us operate, including our payment providers, our point of sale software provider, our website provider, couriers and postal carriers, and our IT and email providers.

• Our professional advisers, such as accountants and lawyers, where needed.

• A buyer or successor, if we sell or reorganise our business, in which case your information would continue to be protected under this policy.

Where we use service providers who process personal information on our behalf, we put contracts in place requiring them to protect your information and to use it only as we instruct.

6. CCTV

We operate CCTV in and around our stores for the safety of our customers and staff, the protection of property, and the prevention and detection of crime. Footage is held securely, kept only for as long as needed for these purposes, and shared only with the police or other authorities where appropriate.

7. International transfers

We aim to keep your personal information within the United Kingdom. Where any of our service providers process information outside the UK, we make sure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses approved for use in the UK, so that your information remains protected.

8. How long we keep your information

We keep your personal information only for as long as we need it. Records relating to transactions are kept for at least six years to meet our legal and tax obligations, and longer where required for fraud prevention or legal claims. Identification records are kept in line with our anti money laundering duties. CCTV footage is normally kept for a short period and then deleted, unless it is needed for an investigation. When we no longer need your information, we securely delete or anonymise it.

9. How we protect your information

We use appropriate technical and organisational measures to keep your information secure, including access controls, secure storage, and staff training. We review these measures regularly. While we work hard to protect your information, no system can be guaranteed completely secure, and you also have a part to play in keeping your account details safe.

10. Your rights

Under data protection law you have the following rights, which you can exercise free of charge in most cases.

• The right to be informed about how we use your information, which this policy provides.

• The right of access to the personal information we hold about you.

• The right to have inaccurate information corrected.

• The right to have your information erased, where there is no good reason for us to keep it. This right is limited where we must keep records by law.

• The right to restrict or object to certain processing, including the right to object to direct marketing at any time.

• The right to data portability, in certain cases.

• The right to withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at stockport@mintro.co.uk. We will respond within one month. We may need to confirm your identity before we act on a request, to keep your information safe.

11. Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how the site is used so we can improve it. Some cookies are essential for the site to function. Others are only used with your consent, which you can give or withdraw through our cookie banner or your browser settings. You can find more detail in the cookie information on our website.

12. Children

Our services are not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be available on mintro.co.uk, with the date it was last updated shown at the top.

14. How to contact us or complain

If you have any questions about this policy or about how we use your information, please contact us at stockport@mintro.co.uk or write to us at 107 Princes Street, Stockport, SK1 1RW.

If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO). We would, however, appreciate the chance to put things right first, so please consider contacting us before you do. You can reach the ICO at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.